MAC OPS REPAIR OVERVIEW
Smartphones, Tablets, Macbooks, IMAC’s, Drones, External Hard Drives
Warranty and Returns
Mac Ops typically offer a 90 day Mac Ops service warranty on the completed repairs for Smartphones, Tablets, Macbooks, iMacs where we have provided genuine screens, batteries, components repairs. Where not stated and or advised we will provide 30 day warranty periods.
For DJI Drone repairs we typically facilitate back to back service work through DJI Ferntech, NZ DJI Authorised Distributor.
No warranty is able to be offered on software related service work whether it be through Mac Ops and or our service partners.
For repair work returned within the available warranty period, we will use discretion to establish whether the parts used or the work down by us and or our service partners was at fault, or if the item has developed a fault through normal wear and tear in the time since the repair work was preformed. A warranty claim requires a receipt for proof that your device has been serviced with us.
By signing this disclaimer, you “the customer” and owner of the device/s to be repaired by Mac Ops and our service partners, acknowledge that we will undertake the necessary repairs to your device. You acknowledge that high quality “Generic” parts are being utilised in the repair. You acknowledge that additional damage other then the obvious damage may have been caused to the device, will not hold Mac Ops or its service partners liable for unintentional damage that maybe caused as a result of any requested repair or other damage that may not be obvious at the time of repair but becomes obvious at a later date that is not the consequence of the original repair.
MANUFACTURER WARRANTIES – PLEASE NOTE
You accept that any repair may invalidate the original manufacturers warranty and as such will not hold Mac Ops or it service agents liable should this be the case.
While Data loss is unlikely, it is the responsibility of the customer to ensure their backups are up to date. Mac Ops and our service partners will attempt where possible to do data back ups where possible but are not responsible for customers data and backups.
For certain iPhone and Computer repairs we will need customer iCloud username and passwords to complete the repair effectively for customers.
Assessment Fee and Pick ups
If your device needs an assessment and is booked into being seen by a technician and or into the workshop there is assessment fee charged. Mac Ops assessment fees are $40 Phone and other electrical devices( IE external hard drive), $70 Computers, $100 Drones.
For Liquid damage devices we charge $90 for smartphones and $140 for computers.
For insurance assessments and reports on phones and computers we charge $130 Incl GST.
Unless otherwise stated these assessment charges are seperate to any repair needed and we will quote you accordingly.
If you do not collect (or arrange for delivery, where applicable) your assessed and or repaired device within 60 days of us notifying you that it is ready for collection, we may sell your device to recover our costs.
APPLE IN WARRANTY REPAIR
Apple iPhones, Macbooks, Ipad’s, IMAC’s,
Warranty repair process through Mac Ops
Mac Ops as an independent repair company, can facilitate and have Apple devices sent to Apple NZ via authorised service partners.
Where Apple deem the issue is covered under their product warranty they often repair and or could replace Apple devices outside of the standard 12 months warranty provided. This will be determined by Apple, based on their review of customers devices and the presenting issue.
Mac Ops will provide an initial assessment of the customers device and provide this detail to Apple Service Partners.
Mac Ops will gather your customer contact information
Mac Ops will collate you for PIN’s Passwords and iCloud Information for the process.
Mac Ops will liaise with Apple approved service partners and follow up on repair and advise you the status of the repair.
We offer ( where possible ) to back up of your devices data prior to sending away, incase your device is replaced and or does not function correctly.
Mac Ops will NOT open and or complete any work that will potentially void the Apple Warranty on a customers device.
MANUFACTURER WARRANTIES – PLEASE NOTE
You accept that any repair will be handled by Apple NZ and or one of its approved service providers as such will not hold Mac Ops liable in any regard.
It is the responsibility of the customer to ensure their backups are up to date. Mac Ops and our service partners will attempt where possible to do data back ups, but are not responsible for customers data and backups.
For certain iPhone and Apple computer repairs we will need customer iCloud usernames and passwords to complete the data back up and re install of customers data .
Our Charges ( Incl. GST)
Mac Ops Initial Assessment and Customer Back Up $70
Shipping / Freight for Phones, MacBooks, iPads $40
Shipping / Freight for IMAC’s $100
Set up of new Device for customer ( if applicable) $40
If customers do not collect (or arrange for delivery, where applicable) repaired devices within 60 days of us notifying you that it is ready for collection, we may sell your device to recover our costs.
MAC OPS LTD LIQUID DAMAGE DISCLAIMER:
Warranty and your device:
Liquid damaged devices are not able to given a Mac Ops repair warranty.
Your device manufacturers warranty is possibly voided when your device has liquid damage. Certain component markers inside electrical devices make it easy to spot that your device has received liquid damage. Theses markers show in red.
We are unable to provide a warranty on liquid damage repairs due to the possibility of ongoing corrosion.
Payment for Treatment:
There is an upfront inspection fee $90 for Smartphones and $130 for Computers. This is to cover the time taken to take the device apart, dry and clean all components with Isopropyl then test individual parts.
Often, parts need to be replaced like LCD screens, speakers, batteries and microphones.Mac Ops will contact you prior to replacing and additional parts on your device and advise the costs associated with this repair.
It is possible that during the cleaning process that a heavily corroded part can cease to function
Mac Ops will NOT BE HELD LIABLE should your water damage device fail during repair. By signing this disclaimer, you “the customer” and owner of the device/s to be repaired by Mac Ops Queenstown, acknowledge that any existing warranty the device/s have will be rendered VOID. As such Mac Ops Queenstown will not be liable for any potential warranty disputes which may occur post repair.
If you do not collect (or arrange for delivery, where applicable) your repaired device within 60 days of us notifying you that it is ready for collection, we may sell your device to recover our costs.
It is the responsibility of the customer to ensure their data backups are up to date. Mac Ops and our service partners will attempt where possible to perform data back ups with customer devices but are not responsible for this process.
For certain iPhone and Computer repairs we will need customer iCloud username and passwords to complete a data back up and restore a customer device effectively.